1. Q: What number should I call
if I'm not in the United States?
A: Our phone number for international callers is 954-969-0069.
2. Q: What if I just want to
speak to a human at Floridakeys411.com?
A: Call us at (866-235-9330). We are open for business 8 a.m.
to 12 a.m., 7 days a week for your convenience.
Hotel reservations, including cancellations and modifications,
service, press 2
- Full-service travel agent services,
including air, car, cruise, or group reservations, press 3
- To repeat the menu press 4
3. Q: How do I cancel a
A: The easiest way is to cancel
online with our new and improved cancellation interface.
here and click on the cancellation
link. If you are cancelling a pre-paid reservation, please note
that we will refund 100% of the reservation less a $20 reservation
cancellation fee. Please note that different hotels have different
cut-off dates for cancellation. Failure to comply with the hotel
cut-off date may result in an additional one-night no-show penalty
4. Q: How do I register
a complaint or request a refund?
A: You must formally register a complaint or request a refund
via telephone (888-563-4464) and a live agent, or via email (email@example.com)
here within 60 days of your checkout. Requests beyond 60 days
will not be honored, nor replied to.
5. Q: Is my credit card
A: Lodging.com has the utmost respect for your privacy and
security. We never divulge any of your account information to
anyone without your express authorization. For added security,
we require that you log in using secure mode. We are very confident
about the Internet security provided by Netscape's Secure Sockets
Layer protocol (SSL).
The security features built into Netscape Navigator, Internet
Explorer and AOL 3.0 (Mac and PC), as well as the Netscape Enterprise
Server, protect your Internet communications with: server authentication
(thwarting impostors); privacy using encryption (thwarting eavesdroppers);
and data integrity (thwarting vandals).
6. Q: Why doesn’t Lodging.com
accept my credit card?
A: For your protection, Lodging.com requires the billing address
of the credit card you’re using in addition to the credit card
number. Also when you enter your credit card and billing information,
please make sure the address and zip or postal code are correct.
7. Q: What am I responsible for
in regards to using this site and its related information?
A: The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for any
particular purpose, and the user accessing such information agrees
to waive any and all warranties with respect to same.
Access to this site and use of the
information contained thereon and/or the use of a credit card
or other debit device or the creation of any liability or obligation
in connection with the access to or use of the site is at the
user's sole risk.
By proceeding to access and/or use
this site and the information contained beyond this page, user
hereby acknowledges and agrees to the term of usage set forth
herein, assumes all risk of such usage and hereby waives any and
all liabilities and damages which may arise out of or is in any
way connected with user's access to or use.
In the event you do not agree to
the above and foregoing terms of usage, you are not authorized
to access or use the information and you must exit from this site.
8. Q: Which credit cards may I
A: Visa, MasterCard, American Express and Discover.
9. Q: How do I know if my
reservation is confirmed?
A: We’ll send you a confirmation email immediately after you complete
your reservation. Your confirmation email will include reservation
dates, hotel room rate, and rebate information.
10. Q: Why do some searches display
properties with a red
Hot Rate button?
A: These properties represent special discounted properties
available only at Lodging.com. We negotiate extremely favorable
rates for you and request that you pre-pay for these reservations
at time of booking.
11. Q: Why must I pre-pay for
these special prices?
A: Lodging.com has reserved these rooms in advance at these
very special rates, and we need to be paid in advance so that
we can continue to offer these great rates to our customers.
12. Q: How can I get a receipt
for my stay?
A: Generally you will receive an itemized receipt from the
hotel at departure. If you stayed at a discounted pre-paid room
you will need to use your confirmation email as a receipt for
the room booked and paid in advance by credit card. In this case
you will only get an itemized receipt for incidental charges on
departure from the hotel.
13. Q: Why do I see a lower
rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result
in rate changes near the time of your existing reservation. We
do not have the ability to modify a reservation to change to the
lower rate. For Lodging.com’s special discounted-rate properties
you may cancel and re-book, however we will charge you the $20
cancellation fee. For all other properties with regular rack rates
you will be bound by the hotel restrictions with regards to cancellation
14. Q: Who do I contact
if I have a general question?
A: For questions not answered above, please contact our Customer
Service department. Live customer service help is available from
10 a.m. to 6 p.m., 7 days a week. Please call 888-Lodging and
press 2 at the prompt. Please pardon us during peak periods as
the phone may be busy. Leave a message and we’ll get back to you